Exchanges and Returns

RETURNING IN STORE

You can return items within 14 days from receipt date in our store in Eindhoven. Returns in store are free of charge.

To qualify for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. Then we can evaluate the problem and solve it for you.

Items on sale or gift cards cannot be returned. In addition, all items associated with the 3+1 free promotion can only be exchanged.

For questions about returns, you can always contact us at info@liloujewelry.com .